Tuesday, May 21, 2013

We're Back in Business

My car is fixed, home, and, by the way, washed a polished. Thanks Alex, GM at Star Ford, for reaching out to me and seeing to everything -- from the car rental to the transmission/electronic repairs. And for calling me regularly over the past two days to let me know exactly how things stood.

And a toast to you all. May this be the last Ford Fiesta story you ever read on my blog.

32 comments:

  1. WOOHOO!! Am glad you finally got some satisfaction.... I will tip my glass of red to you... and no way, will I ever want to see a Ford post again....another hint: always document any complaint... it surprises the crap out of them when u can tell them verbatim when, where, why, and whatever... lol.....

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  2. Happiness is a Fine and Fettle Ford Fiesta

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  3. Great news! And I found out a lot of things about Ford and the Fiesta. Hopefully, the premature demise of the transmission system is the only fault yours will ever have.

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  4. Yes! I'm so glad to read this:)

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  5. They could have avoided this whole kerfuffle by taking the right measures at the right time. Offering help and options along the way. Then we wouldn't need an Alex.

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  6. You know what's funny -- when you finally claw your way to good customer service, you get a case of the Stockholm Syndrome.

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  7. Well, whatever. I'm going to Call the Midwife. http://www.pbs.org/call-the-midwife/season-2/episode-8/

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  8. Congratulations. May your Fiesta stay well.

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  9. The actress Camilla Cholomondley-Browne who plays Chummy is my favorite. IRL her father was a pawn in the Falklands war. He was told to go into a battle that he knew he'd loose, and did. Thats the ship that had the great loss of life on it. He was badly burned too.

    Congrats on the shamming through social media. Seems to work. Wish it had been around with the early death of my Chevy Blazer's transmission. What O'Donnell Chevrolet-Buick did to me was criminal.

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  10. That's really good news, Karin! I am glad for you!

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  11. It's the Alex's of this world that keep things flowing smoothly. Glad to hear the ordeal is over.

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  12. Now I know what to do, if I must, with that criminal hospital claim. Thanks for being a good example, and thanks to Alex, too. If all service providers were like him the world would be a better place.

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  13. I also heard from corporate and the CEO's "executive liaison," but by that time Alex was taking care of everything. But they told me to save their contact info, just in case.

    If you think about it, P, if a country can start a revolution just using Facebook, surely you can get one hospital to sit up and take notice.

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  14. (PA: Chummy was my favorite, but now I'm leaning towards the mean nun or the blond.)

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  15. Hooray for Alex!

    I've never watched the Midwife, but I do watch a lot on Acorn TV, especially during the dearth of programming known as summer (and holidays, and most all other times, too, sadly).

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  16. I don't know what is the bigger lesson from this - the incompetence of Ford or the power of the Internet.

    But it least its an "All's well that end's well" situation.

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  17. Congratulations!!! May your Ford Fiesta surpass all past expectations of "Fix or Repair Daily", or "Found on the Road Dead"!!!

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  18. Great news - good for you!

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  19. I'm glad your Ford is back in business and all squeaky clean, too. That's great, Karin. The power of social media - amazing.

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  21. From Ford to porn. Will it never end?

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  22. Everything sounds better in French.

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  23. Congrats! Now, no more downshifting from 60 to 20 on those mountain roads.

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  24. If there's one thing we writers can do, it's raise hell when it's required. Glad it got you some results.

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  25. Great outcome! I'm happy for you. (...and mildly grateful for the quick French lesson.).

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  26. I have few wifi today! The modern traveller's happy.

    What's with the anonymous sex comment? You have such an exciting life. BTW, I think of you when I hike, which has been a lot the last 2 weeks. Thanks for commenting even though I said you didn't have to. Must admit, it's nice to have company :)

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  27. I want photos of that Fiesta

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  28. So glad this story had a happy ending! And good for you for your perseverance. You're inspirational to us all!

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  29. Oh, it's a Fiesta????
    Nuff said.

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  30. It would take GM to get things right at Ford. Figures. Lettuce know how the new/fixed transmission runs, or doesn't.

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